hostappy.com

Privacy Policy

Effective Date: February 16, 2026

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services (the “Service”). By using the Service, you agree to the practices described in this Privacy Policy.

1. Who We Are

We provide managed hosting for open-source applications and related services, including account management, billing, and optional provisioning features (such as subdomains and app directories).

2. Information We Collect

2.1 Account and Contact Information

We may collect the following information to create and manage your account and for billing administration:

Email address
Name (if provided by you or your authentication provider)
Mobile phone number (optional; if you provide it, we may use it for additional authentication)

2.2 Authentication Information (Third-Party Login)

If you sign in using a third-party authentication provider (for example, Google), we receive information from that provider in accordance with your settings and their policies. We primarily use your email address to identify and authenticate your account. If available, we may also receive your name.

We do not request or store your third-party account password.

2.3 Cookies and Session Data

We use cookies and similar technologies to maintain user sessions and keep you logged in as you move through the Service. Session cookies are used for essential functionality and security.

2.4 Billing Information

We use third-party billing and payment processors to handle payments. We do not collect, store, or distribute full payment card details or sensitive billing credentials. Billing providers may collect and process billing information on our behalf under their own privacy policies.

2.5 Hosted Application Instance Data

Your hosted application instances may contain data you upload, create, or manage. We do not sell any data stored inside consumer app instances, and we do not use it for advertising.

3. How We Use Information

We use the information we collect for the following purposes:

To create and manage accounts and authenticate users
To provide, maintain, secure, and improve the Service
To administer billing, invoices, and account status (using third-party billing services)
To communicate with you about service updates, security notices, and support requests
To prevent fraud, abuse, and unauthorized access
To comply with applicable laws and lawful requests

4. Cookies and Tracking Technologies

We use cookies to track user sessions and support essential site functionality. These cookies may be required for login, security, and page navigation. You can set your browser to refuse some or all cookies; however, doing so may prevent certain parts of the Service from working properly.

5. Sharing and Disclosure of Information

5.1 No Sale of Personal Information

We do not sell your personal information to third parties.

5.2 Service Providers

We may share limited information with third-party service providers who help us operate the Service, such as:

Authentication providers (e.g., Google) to enable sign-in
Billing and payment processors to process payments and manage invoicing
Infrastructure and security providers as needed to host and protect the Service

These providers are authorized to use your information only as necessary to provide services to us and are expected to protect it.

5.3 Legal Compliance and Law Enforcement

We may disclose information when we believe in good faith that disclosure is necessary to comply with the law, regulation, legal process, or a lawful governmental request. Where applicable and required, we will only provide data to authorities when the request is lawful and, if required, supported by appropriate legal process (such as a warrant or court order).

5.4 Complaints and Suspected Violations

We may access hosted application instance data if we receive a complaint or have reason to believe that your use of the Service may violate applicable law, infringe rights, or breach our terms (for example, content or activity that is alleged to be illegal). Access is limited to what we reasonably deem necessary to investigate, respond, and protect the Service and others.

6. Public Directory of Hosted Apps (Optional)

If we create a public directory of hosted apps, we may publish limited information such as your app name, app description, or domain/subdomain associated with your instance only with your explicit permission. Participation will be optional, and you will have a clear method to opt in or opt out.

7. Data Export

We offer a straightforward way to export your hosted application data upon request. Export methods may vary by application, but we aim to provide a practical and accessible export option so you can retrieve your data.

8. Data Retention and Deletion

You may request deletion of your account and account history. Upon such a request:

Your account will be closed immediately (access and service will be disabled).
Your data will be retained for 90 days to allow you to cancel the deletion request and to fulfill any outstanding legal or compliance requests.
After the 90-day retention period, we will delete or anonymize your account data unless we are legally required to retain it longer.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of storage is completely secure.

10. International Transfers

Depending on where you live and where our service providers operate, your information may be processed in jurisdictions outside your region. We take steps intended to ensure appropriate protections are in place when information is transferred internationally.

11. Children’s Privacy

The Service is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date and may provide additional notice as appropriate (for example, within the Service).

13. Contact Us

If you have questions or requests regarding this Privacy Policy (including access, export, or deletion requests), please contact us using the support contact method listed on our website.